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Return Policy

  • With a receipt, refunds will be issued for the original purchase amount in the original form of payment if the return is within 30 days of the purchase date.  After 30 days, refunds will be issued in the form of credit on a Mattel Toy Store gift card in the original purchase amount.
  • In the event there is no proof of purchase, a Mattel Toy Store gift card will be issued for the item’s lowest selling price within the last 180 days at our discretion.
  • Returned product must be un-opened, in original packaging, and contain all original documents and accessories. 
  • Defective product must be accompanied by a receipt. You may exchange the defective merchandise for the same item or a Mattel Toy Store gift card will be issued for the price paid. Defective product may not be returned or exchanged without proof of purchase.
  • All sales are final on green tag, yellow tag, bundles, resale, charity, Weekly Specials & Price Cuts.

 

Recalls

Image of El Segundo, CA